F.A.Q.
WHEN WILL WE TAKE YOUR PAYMENT?
We take PayPal.com payments that will charge your debit card/credit card when you check out at the cashier and confirm your order.

ORDER CONFIRMATION?
Once your order has been received by us, you will receive a confirmation e-mail.

ORDER AVAILABILITY?
The confirmation e-mail you receive is a confirmation that we have received your order and not a guarantee of availability. In case the product you ordered is not in stock we will let you know approximate date of availability.   We will cancel and/or refund any unavailable items and we will do our best to let you know as soon as possible.

SIZES?
All sizes for Bastad/Troentorp Clogs are shown in European sizes.  Note:  See are sizing info page.

EXCHANGES AND REFUNDS?
We want to ensure your complete satisfaction with your purchase. For online purchases, we will accept Bastad/Troentorp Clogs not worn, used or damaged for a refund if received within 21 days of shipment.  Please enclose a copy of your invoice. Please state whether an exchange or refund is required. Once your order is accepted back into inventory you will be issued with an exchange or refund.  However, we are sorry that  postage and handeling cannot be refunded. We can only refund your payment to your PayPal.com account, that was originally used for payment.

Please send your return via a guaranteed delivery service as we cannot be held liable for any goods lost in shipment to us. 

Bastad/Troentorp
Clogs
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