RETURN POLICY
Bastad/Troentorp
Clogs
Copyright 1999 - 2017 Phoenix Creations--Cook's Corner Sales All rights reserved
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Thank You for selecting Bastad/Troentorp Clogs!
Bastad/Troentorp Clogs are backed by our long tradition of high quality footwear
RETURNING UN-WORN FOOTWEAR
 1. Un-worn, unused footwear can be returned within 30 days of invoice
2. Clogs must be unworn, unused and in resalable condition
3. Clogs must be in the original packaging (shoe box), clean & undamaged
4. Clogs must be in a protective shipping carton or in brown wrapping paper
5. We are not responsible for any and/or all return S&H cost
6. Contact us via email sales@phoenixcreations1999.com for return authorization.  
Please send returns to:
Phoenix Creations/Cook's Corner Sales
C/O Fran Cook
3365 Bakerstand rd
Franklinville NY 14737

RETURNING WORN FOOTWEAR

1. Returning worn footwear is not accepted. We guarantee our product from
    manufacturing defects only. Returning worn clogs because of fit, comfort or
    abuse will result in "return to sender".
RETURNING DEFECTIVE FOOTWEAR

1. We guarantee our product from manufacturing defects within 90 days of invoice.

2. If you believe there is a defect with the materials or workmanship, please request
    return authorization.

3. We are not responsible for any and/or all return S&H cost. 

4. The following are NOT considered defective because of the following reasons
    and are not warranted: Loose nails, wood splits are from abuse, and toe splits
    are due to the clog getting to wet. If you have any of these issues with your
    clogs, this is not a defect. You may be able to have a local cobbler do the repair.

5. If you have questions about whether a concern is a defect, please contact us.
PROCESS FOR MAKING RETURNS

1. If the above policy is met, please contact us for approval of return authorization.  

2. All returns must approved. Return approval expires 20 days after issue.

3. All requests will be processed after our returns department inspects and verifies
    the condition of the item. S&H charges are not refundable. Bastad/Troentorp reserves
    the right to send out an exchange unit, repair and refurbish, issue a   refund,
    or provide account credit. 

4. All and any returns must have original invoice receipt (printed and/or PayPal) that
    was provided with your order. Also, we only accept returns of items that you
    purchased through our business and/or web site.