RETURN POLICY
Thank You for selecting Phoenix Creations - Cook's Corner Sales
Our gifts and products are backed by our long tradition of high quality products

RETURNING UN-USED PURCHASES

1.  Un-worn, unused purchases can be returned within 30 days of invoice

2.  Item must be unworn, unused and in resalable condition.

3.  Item  must be in the original packaging (box/wrap), clean & undamaged

​4.  Item must be in a protective shipping carton or in brown wrapping paper

5.  We are not responsible for any and/or all return S&H cost

6.  Contact us via email sales@phoenixcreations1999.com for return authorization.                Please send returns to:
Phoenix Creations/Cook's Corner Sales
C/O Fran Cook
3365 Bakerstand rd
Franklinville NY 14737

RETURNING USED ITEMS

1.  Returning used items is not accepted. We guarantee our product from
     manufacturing defects only. Returning used items because of fit, comfort, abuse, or
     does not  like or want any longer.  Will result in "return to sender".

RETURNING DEFECTIVE ITEMS

​1. We guarantee our product from manufacturing defects within 30 days of invoice.

2.  If you believe there is a defect with the materials or workmanship, please request
     return authorization.

3.  We are not responsible for any and/or all return S&H cost.

4.  The following are NOT considered defective because of the following reasons
     and are not warranted: Accidental Breakage and/or improper handeling.

5.  If you have questions about whether a concern is a defect, please contact us.

PROCESS FOR MAKING RETURNS

1.  If the above policy is met, please contact us for approval of return authorization.  

2.  All returns must approved.  Return approval expires 20 days after issue.

3.  All requests will be processed after our returns department inspects and verifies
     the condition of the item.  S&H charges are not refundable.  We reserve the right
     to send out an exchange unit, repair and refurbish, issue a refund, or provide
     account credit.

4.  All and any returns must have original invoice receipt (printed and/or PayPal) that
     was provided with your order.  Also, we only accept returns of items that you
     purchased through our business and/or web site.
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